PAWTASTIC CUTS, LLC POLICY AGREEMENT Every Client will be asked to read and sign the Pawtastic Cuts, LLC Policy Agreement prior to any grooming services being performed. Client hereby entrusts pet(s) to Pawtastic Cuts, LLC (noted as Pawtastic Cuts, LLC hereafter) for the purpose of grooming services. SAFETY / DOG BEHAVIOR Clients must inform us prior to grooming if your pet has bitten someone or has aggressive tendencies. Pawtastic Cuts, LLC will not accept any aggressive dog. If false accusations about the pet's behavior were made when asked during booking of an appointment, we will discontinue services and the client will still be responsible for the full grooming charge. Clients will be liable for any bites or any property damage caused by their pet(s). For your groomer's safety as well as your pet's, Pawtastic Cuts, LLC has the right to refuse service in the event of a pet that cannot be handled safely. FOR OVERLY AGGRESSIVE OR OVERLY STRESSED PETS, PAWTASTIC CUTS, LLC WILL NOT BE ABLE TO MAINTAIN YOU AS A CLIENT. CURRENT VACCINATIONS / VETERINARY INFORMATION Your pet's safety is first at Pawtastic Cuts, LLC. We require a current rabies vaccination expiration date before any grooming services will be performed. Proof of Rabies Vaccination shall be provided to Pawtastic Cuts, LLC upon request as well as current Veterinarian information. PAYMENT INFO Payment is due at time of service. Pawtastic Cuts, LLC accepts cash, check or credit/debit. Checks returned NSF WILL incur a fee of $25, plus any fee our bank may charge. No further service will be provided until the fee is paid. CANCELLATION POLICY / NO SHOW On rare occasions Pawtastic Cuts, LLC may need to cancel your appointment due to equipment failure, weather, illness etc. Every effort will be made to contact the client in advance to reschedule. If a client cannot keep their appointment, please contact us AT LEAST 24 hours in advance. Failure to call 24 hours before your appointment or failure to have your pet available at the scheduled time WILL RESULT in a charge of $50, which must be paid within 7 business days. All scheduled multiple pet clients, who may decide not to groom one of their pets at the last moment, WILL be responsible for part or all of that pet's grooming charge. Ultimately it is the Client's responsibility to keep track of their scheduled appointments, however Pawtastic Cuts, LLC will make a courtesy phone call one business day ahead to confirm and remind you. If you are a first time client and you are a no show for your scheduled appointment, Pawtastic Cuts, LLC will not schedule you any future appointments. COAT Excessive de-matting is a painful, time-consuming and costly procedure that causes extreme discomfort and can aggravate, or cause skin problems. Client is aware that neglect of the pet's coat can be cause for problems after grooming such as clipper/brush irritation. If the client's pet does not remain still, accidents can happen such as cuts, nicks etc. from clippers or scissors. However, it is at Pawtastic Cuts, LLC's discretion to determine if it is safe for the pet to be de-matted; if not, a "shave-down" of the pet's coat will be completed. Shaving your pet may dramatically change your pet's appearance and the hair will be very close to the skin. This may expose pre-existing skin conditions. The client's pet will receive a shave down and start over (additional fee for shaving down). Closely shaved pets are also prone to sunburn and should either have sunscreen applied daily or should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases pets may also exhibit brief behavior changes. In certain breeds and coat types, the coat may not grow back the same. Removing a heavily matted coat includes the risk of nicks, cuts and/or abrasions due to moles, warts or skin folds trapped in the mats. Heavy matting can also trap moisture near the pet's skin which can cause mold, fungus, bacteria or skin irritations that exist prior to the grooming process. The after effects of mat removal procedures may include itchiness, skin redness, self-inflicting irritations or abrasion, or failure of hair to re-grow. Client is responsible for the condition of the pet's coat and will not hold Pawtastic Cuts, LLC responsible in the event of adverse effects of mat removal. SENIOR PETS AND PETS WITH HEALTH ISSUES Grooming procedures sometimes can be stressful, especially for a senior pet or a pet with health problems. Because senior pets and pets with health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress. Pawtastic Cuts, LLC will not be responsible for accident or injury to an elderly or health-compromised pet during their grooming. Clients MUST inform the groomer prior to grooming being performed if the pet has any health conditions such as allergies, tumors, heart murmurs etc. Clients also MUST inform the groomer if the pet is on any type of medication at the time of grooming. FLEA / TICK INFESTATION / SALON SANITATION Flea and tick infestation will NOT be tolerated. Clients are responsible for keeping their pet(s) flea and tick free. If a flea or tick is found on your pet, Pawtastic Cuts, LLC will administer a flea and tick shampoo to eradicate the fleas in order to maintain salon sanitation. If Pawtastic Cuts, LLC finds an infestation of fleas or ticks on a pet, an additional $75 debug cleaning fee will be added in addition to the groom fee for this service. There may be side effects, including, but not limited to allergic reactions, which may result from the manufacturer-recommended usage of said products, which Client agrees that Pawtastic Cuts, LLC will not be held responsible for. Additionally, Client is also aware that any such treatments are not guaranteed to be one hundred percent (100%) effective. PRE-EXISTING CONDITIONS Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming and may require immediate medical attention. In the best interest of your pet, Client designates Pawtastic Cuts, LLC as agent and understands that if Pawtastic Cuts, LLC is unable to contact the client first, then Pawtastic Cuts, LLC in its sole discretion, may engage the services of a veterinarian at the client's expense. PICTURES Client consents that Pawtastic Cuts, LLC may take pictures of your pet, before and after grooming, and utilize the same for their website, social media and/or any and all advertising purposes at Pawtastic Cuts, LLC's discretion. DOG SHAVE DOWN WAIVER RELEASE FORM Your pet is important to us! Because we care about your pet's safety we must inform you of the risks of shaving a dog, particularly one with a double coat or heavy coat. Dogs with a double coat include Golden Retrievers, German Shepherds, Huskies, Pomeranians, Collies, etc. THESE RISKS INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING: - Loss of hair growth - The coat not growing back in the same texture and/or color prior to shave - Bald patches - Hyperpigmentation of the skin: darkening of the skin where the coat has not grown back - Loss of guard coat (the top layer of the coat) - Coarse re-growth of the hair in different directions - Exposure to the elements, sun/heat damage, cold inclement weather - Exposure to bug bites Knowing that any and all of the above conditions can occur, I authorize my groomer to shave down my pet if it is determined to be necessary. I hold the Groomer and Pawtastic Cuts, LLC harmless if any and all of the above conditions occur to my pet as a result of a Shave Down. AGREEMENT Client affirms they are the rightful legal owner, or care giver to the pet for which services are rendered. I, the undersigned, understand and agree to the above terms for the grooming and maintenance of my pet(s). In consideration of the grooming services, I agree to hold Pawtastic Cuts, LLC harmless from any damage, loss or claims to pet, personal or real property. I acknowledge that the interpretation of this provision is to be read in the broadest possible manner and encompasses any real or perceived negligence and all acts performed reasonably within the scope of service by Pawtastic Cuts, LLC, its agents, its employees or representatives. The terms, special services or handling shall include but are not limited to emergency veterinarian services in the event I am not available. I authorize Pawtastic Cuts, LLC and/or agent thereof to act as my agent in the event emergency veterinarian services, boarding, care-taking, and/or transportation is necessary and agree to pay all costs. Any/all damages, loss or claim shall include, but not be limited to death, injury or shock. Said pre-existing conditions shall include, but not be limited to advanced age, extreme nervousness, neurosis, illness, previous injury, skin or coat conditions, or medical conditions. I, the undersigned, have read, understood and agree to the above terms and my rights and obligations for grooming and maintenance as stated in the agreement for the services of pet grooming through Pawtastic Cuts, LLC. By checking the box and typing my full name below, I am electronically signing this Policy Agreement and Shave Down Waiver Release on behalf of myself and my pet(s). My signature is recorded with the date and time of signing.